National Redress Scheme
National Redress Scheme
The National Redress Scheme (the Scheme) was created in response to the recommendations of the Royal Commission into Institutional Responses to Child Sexual Abuse. The Scheme commenced on 1 July 2018 and will operate for 10 years. The Scheme acknowledges that many children were sexually abused in Australian institutions and seeks to hold institutions to account for this abuse and help people who have experienced abuse to gain access to redress. The Scheme operates under the National Redress Scheme for Institutional Child Sexual Abuse Act 2018 (the Act). Click here to view the National Redress Scheme brochure which explains more about the Scheme.
Contact the National Redress Scheme
To find out more about your options or to connect with Redress Support Services, call 1800 737 377 Available Monday to Friday, 8am–5pm AET Or visit www.nationalredress.gov.au
Starting your Direct Personal Response
If you indicate your interest in a direct personal response in your acceptance documentation, you will receive the details for the Archdiocesan contact person who is Ms Anna Sammut. You will need to make contact with Ms Anna Sammut to start arranging your direct personal response when you feel ready to do so.
Click here to view the Archdiocese of Sydney’s (Archdiocese) Guidelines for Direct Personal Response (DPR) under the National Redress Scheme
Avenues for Feedback for Direct Personal Response
The Direct Personal Response (DPR) is an opportunity for the Catholic Archdiocese of Sydney to demonstrate its accountability to Survivors. The Archdiocese is committed to providing a trauma informed and Survivor focused approach to the DPR process. It is important to allow all relevant parties an avenue for honest feedback which will help us to ensure the process continues to be an effective and positive experience for the Survivor and for any concerns to be addressed.
Click here to view the avenues for providing feedback, comments, compliments or a complaint to the Archdiocese on the DPR process.
Alternatively feedback and Complaints can be lodged directly with the National Redress Scheme via:
- Telephone: 1800 737 377 (call charges may apply)
- Online form on the National Redress Scheme website: (https://www.nationalredress.gov.au/about/feedback-and-complaints)
- Email: Redress complaints (email@example.com) or DPR Information and Support service (DPRsupport@dss.gov.au)
- Mail: National Redress Scheme Feedback, GPO Box 9820, Canberra ACT 2601.